We help participants, families, and providers cut through the confusion of the NDIS with calm clarity. No jargon, no runaround — just straightforward guidance, practical support, and real, measurable outcomes that make a difference.

Making the NDIS simpler, clearer, and easier to navigate.

Making the NDIS simpler, clearer, and easier to navigate.

Two women collaborating in a bright, cozy office with natural light, surrounded by plants, sticky notes, a laptop, and various office supplies.

Straightforward Support Coordination was built on a simple idea — the NDIS shouldn’t feel this hard.

We’ve both worked in the system long enough to see where it breaks down. Delays, confusion, poor communication, and participants left without clear direction.

That’s what we’re here to fix.

Meet the Team

Ashlee Starr

Support Coordinator -

Ashlee brings extensive experience across complex NDIS cases, plan reviews, change of circumstances, and crisis situations. She is known for being direct, responsive, and solution-focused — ensuring participants aren’t left stuck or without answers.

Ben Corby

Support Coordinator -

Ben focuses on practical, outcome-driven support coordination. He works closely with participants and providers to ensure services are not only in place, but actually working.

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A woman with curly dark hair, wearing a beige sleeveless top and loose beige pants, sitting on a cushioned bench in a modern room with a wood-paneled wall and sunlight casting shadows.
A middle-aged man with gray hair, wearing a blue sweater and beige pants, sits on a bench with one hand resting on the surface and the other hand supporting him. The background is a plain wall with a shadow cast by the man.
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OUR APPROACH

We don’t just coordinate supports — we actively manage the process.

That means:

  • Following things up (properly)

  • Challenging issues when needed

  • Keeping everything moving

  • Making sure participants aren’t left behind

Our Services

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Our Services *

We provide clear, practical support to help you understand your plan, connect with the right services, and keep everything running smoothly.

We work primarily online via phone, email, Teams, and Google Meet, with face-to-face support available where possible.

Work With Us
Work With Us
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Types of situations we support:

We provide practical, hands-on support to help you get the most out of your NDIS plan.

  • We assist with:

    • Understanding your plan and how to use your funding

    • Connecting you with the right providers

    • Setting up and managing supports

    • Resolving issues with services or funding

    • Preparing for plan reviews and Change of Circumstances requests

    • Ongoing coordination to make sure everything is working as it should

    Our focus is simple — making sure your supports are in place, working properly, and actually meeting your needs.

SUPPORT COORDINATION (LEVEL 2)

Helping you understand and implement your NDIS plan.

Includes:

  • Understanding your plan and funding

  • Connecting with providers

  • Setting up services

  • Building your support network

  • Problem solving issues

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SPECIALIST SUPPORT COORDINATION (LEVEL 3)

For participants with more complex needs.

Includes:

  • Crisis support

  • Managing complex situations

  • Coordinating multiple services

  • Supporting plan reviews and reports

  • Reducing risks and stabilising supports

How we deliver support:

We operate primarily online, which allows us to be flexible, responsive, and accessible no matter where you are.

We can support you via:

  • Phone

  • Email

  • Microsoft Teams

  • Google Meet

Depending on your location, we can also offer face-to-face visits where appropriate.

Ashlee is based in the Inner West of Sydney, and Ben is based in Armidale.

Make a Referral

We accept referrals from participants, families, providers, and organisations.

What to include:

  • Contact details

  • Brief overview of supports needed

If you’re feeling stuck, overwhelmed, or just need clarity — reach out.

Get in Touch -

Get in Touch -